Vacancies: Senior Marketing NOC & BO

We are urgently looking for the positions:


SENIOR MANAGER (Back Office) - BO

SENIOR MANAGER (Network Operation Centre) - NOC




Requirements:

  • Male, Bachelor Degree from Telecommunication/ Engineering/ Management or related fields
  • 7 years of working experience in Telecommunication industry, preferably in back office operation.
  • Good knowledge in Access, Core and Transport Networks.
  • Have management exposure and preferably have past experience in managing a group of operation team
  • Analytical skills in preparing reports and experience in project management
  • Experience in setting up a new performance management platform will be a added advantage (SM-BO)
  • Experience in setting up a new surveillance management platform will be a added advantage (SM - NOC)
  • Fluent in English is a must



Responsibilities (BO):
  • Responsible for the delivery of Managed Service Projects. Implement effective O & M processes, procedures and establish work standards to manage customers’ network effectively and efficiently.
  • Ensure service levels are achieved as per agreed SLA to fulfill the Company’s mission and customer requirements.
  • Responsible for performing support to operation and maintenance activities on MSC, SMSC, VLR, IN, CRBT, TXN, RF and other VAS nodes.
  • Ensure capacity monitoring and systems update is initiated to continuously upgrade network performances
  • To prepare proposal, budgeting, cost control, monitoring & implementation of network performance
  • Responsible to provide tier 2 support for all field related activities and faults concerning to radio access, transmission systems and core network.
  • Network performance analysis and KPI reporting to customer
  • To define CN & RF routines, schedules and reporting based on goals and priorities defined by Management & Control / Operations management.
  • Management of network security system and manage security administration
  • Contract management support and escalation with third party vendor/supplier.


Responsibilities (NOC):
  • Responsible to manage overall operation of network operation centre and accountability for network security.
  • Responsible for the delivery of Managed Service Projects. Implement effective O & M processes, procedures and establish work standards to manage customers’ network effectively and efficiently.
  • Ensure service levels are achieved as per agreed SLA to fulfill the Company’s mission and customer requirements.
  • Responsible on overall surveillance activities on MSC, SMSC, VLR, IN, CRBT, Transmission, RF and other VAS nodes.
  • Ensure capacity monitoring and systems update is achieved within time frame to continuously upgrade network performances
  • To prepare proposal, budgeting, cost control, monitoring & implementation of surveillance management
  • Network performance analysis and KPI reporting. Coordinator for data management (Achieve and update network circuits)
  • Administration of EMS / NMS system and support system management
  • Management of network security system and manage security administration
  • Coordination of working level agreement and escalation with third party vendor/supplier.
  • Initiate network reporting and consolidation of overall performance administration


Please drop CV in detail to: toen@iconwork. com or iis@iconwork. com.
Details: www.iconwork. com


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